Last updated: 25 July 2026

These Terms & Conditions apply to purchases made through luxonas.com and, where applicable, from the Luxonas Home showroom.

By placing an order with Luxonas Home, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. About Luxonas Home

This website is operated by LUXONAS HOME, trading as Luxonas Home.

Registered address: Mdina Road, Żebbuġ ZBG 9018, Malta
Showroom: Mdina Road, Żebbuġ, ZBG 9018, Malta
Telephone: +356 2145 1718
Mobile: +356 7928 8688
Email: info@luxonas.com
Company registration number: 
VAT number: MT20436103

Throughout these Terms, “Luxonas Home”, “we”, “us” and “our” refer to the business identified above.

2. Products and Availability

We make every reasonable effort to display product descriptions, measurements, colours, materials and images accurately.

Colours and finishes may vary slightly because of screen settings, lighting, natural materials and manufacturing variations. Materials such as wood, marble, stone, ceramic, glass, leather and handmade finishes may contain natural variations that are not considered defects.

All products are subject to availability. Adding an item to your basket does not reserve it. If a product becomes unavailable after an order has been placed, we will contact you and offer an appropriate alternative, revised delivery estimate or refund.

Measurements are approximate. Customers are responsible for checking product dimensions, access routes, doorways, staircases, lifts and the intended installation area before ordering.

3. Prices and Payment

Prices displayed on luxonas.com are in euro and include VAT where applicable, unless stated otherwise.

The price charged is the price displayed at checkout when the order is submitted. Delivery charges, where applicable, are displayed before payment.

We reserve the right to correct pricing, product-description or availability errors. If an error affects an order already submitted, we will contact you before processing it. You may accept the correction or cancel the affected item for a refund.

Orders are accepted only after the required payment or deposit has been successfully authorised.

4. Promotional Offers and Discount Codes

Discount codes and promotional offers are subject to their stated conditions and validity periods.

Unless expressly stated otherwise:

• Only one promotional code may be used per order.

• Promotional codes cannot be exchanged for cash.

• Offers cannot be applied retrospectively.

• Certain brands, products, gift vouchers, services or already-discounted items may be excluded.

• Promotions may be changed or withdrawn before an order is completed.

Nothing in this section limits the customer’s mandatory consumer rights.

5. Pre-orders and Deposit Payments

Products marked “Pre-order” are not immediately available from stock and are ordered or reserved specifically for future fulfilment.

Unless a product page or checkout states otherwise:

• An automatic 10% pre-order discount is applied to the eligible product.

• 50% of the discounted order value is charged at checkout.

• The remaining 50% balance is charged according to the payment schedule displayed at checkout, normally 60 days after the order is placed.

• The order will be processed or released for delivery only after all payments due have been successfully collected.

• The estimated delivery period is normally 6–8 weeks, unless another estimate is displayed on the product page or communicated to the customer.

Pre-order delivery periods are estimates and may be affected by supplier production, transport, customs, shipping or circumstances outside our reasonable control. We will notify you of a significant delay and provide an updated estimate.

By completing a pre-order, you authorise the scheduled deposit and balance payments shown at checkout.

If a scheduled balance payment fails, we will contact you using the information supplied with the order. Continued failure to pay may delay or prevent fulfilment.

Any cancellation or refund relating to a pre-order remains subject to applicable Maltese and EU consumer law, including the statutory right of withdrawal where applicable. Products made to the customer’s specifications or clearly personalised may be excluded from the statutory right of withdrawal.

6. Shipping in Malta and Gozo

We offer free standard shipping on orders over €50 to Malta and Gozo.

The €50 threshold is calculated on the order value after discounts and before any applicable delivery or additional service charges.

Orders of €50 or less are subject to the delivery charge displayed at checkout.

Free standard shipping does not automatically include:

• Assembly or installation;

• Hoisting or lifting equipment;

• Removal of doors, windows or existing furniture;

• Specialist access requirements;

• Redelivery following an unsuccessful delivery attempt; or

• Other services not expressly included at checkout.

Any additional service or exceptional delivery charge will be communicated to the customer before the service is performed.

7. Delivery

In-stock products are normally delivered within approximately 3–4 working days in Malta and Gozo, unless otherwise stated.

Pre-order and supplier-order products are normally delivered within approximately 6–8 weeks, subject to supplier availability and transport conditions.

Delivery periods are estimates and do not constitute guaranteed delivery dates unless expressly agreed in writing.

We will contact you when the order is ready to arrange delivery where an appointment is required. The customer must provide accurate contact details, delivery information and access instructions.

An adult must be available to accept delivery. If delivery cannot be completed because nobody is available, the address is incorrect or access was not disclosed, a reasonable redelivery charge may apply.

Risk in the goods passes to the customer when the goods are delivered to the customer or a person nominated by the customer.

Customers should inspect products as soon as reasonably possible following delivery and report visible damage, missing items or discrepancies promptly.

8. Access and Large-Item Deliveries

Before ordering furniture or other large products, customers must ensure that the item can safely pass through all entrances, corridors, doors, staircases and lifts leading to the intended room.

Where access is restricted or unusual, the customer must inform us before delivery.

Luxonas Home is not responsible for an unsuccessful delivery where the product does not fit because measurements or access conditions were not checked or disclosed.

Our delivery team may refuse to move an item where doing so could reasonably risk injury or damage to the product or property.

Special lifting, hoisting, dismantling or access services must be arranged and paid for separately unless expressly included in the order.

9. International Delivery

International delivery availability, prices and estimated delivery periods vary according to the destination, product dimensions and weight.

Import duties, customs charges, local taxes and clearance fees may be payable by the recipient unless expressly included in the order.

Please contact info@luxonas.com before ordering if you require delivery outside Malta and Gozo.

10. Right to Withdraw from an Online Purchase

If you are purchasing as a consumer through our website or another distance-selling method, you generally have the right to withdraw from the contract without giving a reason within 14 calendar days from the day on which you, or a person nominated by you other than the carrier, receives the goods.

Where products from one order are delivered separately, the period normally begins when the final product is received.

To exercise this right, submit the electronic “Withdraw from contract” function available on our website or send a clear written statement to info@luxonas.com before the withdrawal period expires.

Please include:

• Your full name;

• Order number;

• Product or products being returned;

• Delivery date;

• Address;

• Email address and telephone number; and

• A clear statement that you wish to withdraw from the contract.

After notifying us, you must return the goods without undue delay and within the legally applicable period.

11. Returns Following Withdrawal

Returned products must be kept in good condition and should include their original packaging, components, instructions and accessories where reasonably possible.

Customers may inspect products as they would in a physical shop. We may reduce a refund where handling beyond what is reasonably necessary has caused a loss in value.

Unless the goods are faulty, damaged or incorrectly supplied, the customer is responsible for the direct cost and safe transportation of returned goods.

Large furniture and fragile items should not be returned without arranging the return with our team. Collection or specialist transport charges may apply and will be communicated in advance.

Refunds will be processed using the original payment method, subject to applicable law. We may withhold reimbursement until the goods have been received or the customer supplies evidence that they have been returned, whichever occurs first.

The statutory right of withdrawal does not apply in certain cases provided by law, including goods made to the customer’s specifications or clearly personalised.

The statutory cooling-off period generally applies to distance and off-premises purchases. It does not automatically provide a change-of-mind return right for goods purchased directly from the showroom.

12. Faulty, Damaged or Incorrect Products

Customers should inspect goods promptly after delivery.

Please report visible transit damage, missing parts or an incorrect product as soon as reasonably possible by contacting info@luxonas.com and providing:

• The order number;

• A description of the issue; and

• Clear photographs or video where appropriate.

Do not assemble, install, alter or dispose of a damaged product before receiving instructions from us, unless this is necessary for safety.

If goods do not conform to the contract, we will provide the remedy required under applicable Maltese consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.

Nothing in these Terms excludes or limits any mandatory legal guarantee or consumer remedy.

13. Showroom Purchases

Customers purchasing from the showroom should inspect products before completing the purchase.

Display products, outlet products or clearance items may contain disclosed cosmetic marks, variations or signs of display use. Any known material condition will be communicated before purchase and, where appropriate, recorded on the order.

A disclosed condition does not remove the customer’s legal rights regarding faults or lack of conformity that were not disclosed.

Change-of-mind exchanges or credit notes for showroom purchases are subject to our applicable in-store policy and do not replace statutory consumer rights.

14. Order Cancellation by Luxonas Home

We may cancel or refuse an order where:

• A product is unavailable;

• A price or product listing contains a clear error;

• Payment cannot be authorised;

• Fraud or unauthorised activity is reasonably suspected;

• Delivery cannot reasonably or safely be completed; or

• The order breaches these Terms.

If we cancel an order after receiving payment, the amount paid for the cancelled goods will be refunded.

15. Gift Vouchers

Gift vouchers are subject to any validity period and conditions displayed when purchased.

Gift vouchers cannot be exchanged for cash except where required by law. Lost, stolen or unauthorised vouchers may not be replaceable.

16. Website Use and Intellectual Property

The content of luxonas.com, including its design, text, product descriptions, photographs, graphics, logos and branding, belongs to Luxonas Home or its licensors and is protected by applicable intellectual-property law.

Content may not be copied, reproduced, distributed or used commercially without prior written permission.

We aim to keep the website available and accurate but cannot guarantee uninterrupted or error-free access.

17. Personal Information

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.

Customer information may be used to process payments, fulfil orders, arrange delivery, provide customer support and meet legal or regulatory obligations.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

To the extent permitted by law, Luxonas Home is not responsible for indirect or unforeseeable losses arising from a consumer purchase.

Business customers should contact us for any separate commercial terms applicable to their order.

19. Events Outside Our Control

We are not responsible for delays or failure caused by circumstances outside our reasonable control, including supplier disruption, transport delays, industrial action, severe weather, port disruption, customs delays, government action or interruption to essential services.

We will take reasonable steps to minimise the effect and keep affected customers informed.

20. Complaints

We aim to resolve complaints fairly and promptly.

Please contact:

Email: info@luxonas.com
Telephone: +356 2145 1718
Address: Luxonas Home, Mdina Road, Żebbuġ, ZBG 9018, Malta

Please include your contact details, order number and a clear description of the issue.

21. Opening Hours

Monday–Friday: 9:30–18:00
Saturday: 9:30–13:00
Sunday: Closed

During July and August: Wednesday 9:30–13:00.

Public-holiday and exceptional opening hours may be announced separately.

22. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect operational, legal or regulatory changes.

The Terms applicable to an order are those presented when the order is placed, unless a change is required by law.

23. Governing Law

These Terms are governed by the laws of Malta.

Any dispute is subject to the jurisdiction of the Maltese courts, without limiting any mandatory rights or jurisdiction protections available to consumers under applicable law.

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Model Withdrawal Statement

Complete and submit this statement only if you wish to withdraw from an eligible distance contract.

To: Luxonas Home, Mdina Road, Żebbuġ, ZBG 9018, Malta
Email: info@luxonas.com

I hereby give notice that I wish to withdraw from my contract for the purchase of the following goods:

Order number:
Products:
Ordered on:
Received on:
Customer’s full name:
Customer’s address:
Customer’s email:
Customer’s telephone number:
Date: